PRIVACY POLICY
Moda & Manor (“Moda & Manor”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and share information when you visit or use our website, modaandmanor.in, create an account, purchase our products, contact us, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
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- Information We Collect
We may collect the following information:
A. Personal Information
When you create an account, place an order, or contact us, we may collect:
- Full name
- Email address
- Mobile number
- Billing and shipping address
- PIN code
- Account/login information
- Order and purchase history
- Information you provide when contacting customer support
B. Payment Information
When you make a purchase, payment information may be processed through our authorised payment service providers.
Moda & Manor does not ordinarily store your complete debit/credit card number, CVV, UPI PIN, or banking password on our servers.
Payment information may be handled directly by the relevant payment gateway according to its own privacy and security practices.
C. Device & Technical Information
When you visit our website, certain technical information may automatically be collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Website activity
- Pages visited
- Approximate location derived from technical information
- Date and time of access
- Cookies and similar technologies
D. Communication Information
If you contact us through email, contact forms, social media, or customer support, we may retain the information necessary to respond to your request and maintain appropriate records.
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- How We Use Your Information
We may use your information to:
- Create and manage your account
- Process and fulfil orders
- Process payments
- Arrange shipping and delivery
- Provide order updates
- Handle returns, exchanges, refunds, and cancellations
- Provide customer support
- Improve our website and products
- Personalise your shopping experience
- Prevent fraud, misuse, and unauthorised activity
- Maintain website security
- Communicate important service-related information
- Send promotional communications where permitted
- Conduct analytics and understand customer preferences
- Comply with applicable laws and legal obligations
We will use personal data only for appropriate and lawful purposes.
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- Marketing & Promotional Communications
With your permission where required, Moda & Manor may send promotional communications about:
- New collections
- Product launches
- Special offers
- Discounts
- Sales
- Early-access opportunities
- Brand updates
You may unsubscribe from promotional emails or other marketing communications at any time.
Service-related communications, such as order confirmations, shipping updates, payment notifications, and important account messages, may still be sent when necessary to provide our services.
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- Cookies & Similar Technologies
Moda & Manor may use cookies and similar technologies to:
- Keep you signed in
- Remember shopping preferences
- Maintain your shopping cart
- Understand website usage
- Improve website performance
- Provide relevant content
- Measure marketing and advertising performance
You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
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- How We Share Your Information
We do not sell your personal information as a commodity.
We may share necessary information with trusted third parties when required to provide our services, including:
- Payment gateway providers
- Delivery and logistics partners
- Website hosting and cloud service providers
- Database and technology service providers
- Analytics providers
- Customer support platforms
- Marketing and communication service providers
- Fraud prevention and security providers
- Professional advisers where necessary
- Government authorities or law-enforcement agencies where legally required
Third parties may receive only the information reasonably necessary for the relevant service or purpose.
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- Payment & Transaction Security
Payments made through our website may be processed through third-party payment gateways.
We use commercially reasonable security measures to protect information transmitted through our website. However, no online transmission or electronic storage system can be guaranteed to be completely secure.
You should never share your password, OTP, UPI PIN, CVV, or other confidential payment credentials with anyone claiming to represent Moda & Manor.
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- Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing products and services
- Maintaining account and transaction records
- Handling returns, refunds, and disputes
- Meeting legal, accounting, tax, and regulatory requirements
- Preventing fraud and misuse
- Resolving complaints or legal claims
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.
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- Data Security
Moda & Manor takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include access controls, authentication mechanisms, encryption where appropriate, secure hosting, monitoring, and other safeguards.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
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- Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal data, including the ability to:
- Request access to information concerning your personal data
- Request correction of inaccurate or incomplete information
- Request deletion of personal data where applicable
- Withdraw consent where processing is based on consent
- Request information regarding the processing of your personal data
- Raise a privacy-related complaint or grievance
- Nominate another individual to exercise applicable rights in accordance with law
Requests may be made using the contact details provided in this Privacy Policy.
The Digital Personal Data Protection framework provides rights and obligations relating to processing of digital personal data, with the 2025 Rules specifying requirements around clear notices, consent, withdrawal mechanisms, and rights-related communication. (MeitY)
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- Withdrawal of Consent
Where we process personal information based on your consent, you may withdraw that consent by contacting us or using the relevant option provided on our website.
Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.
Please note that withdrawing consent may affect our ability to provide certain services where the information is necessary to fulfil your request or transaction.
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- Children’s Privacy
Our website is intended for general audiences and is not directed toward children.
We do not knowingly collect personal information from children in circumstances where applicable law requires parental or guardian consent.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
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- Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
Moda & Manor is not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policies of those third parties before providing them with personal information.
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- International Data Processing
Some technology, hosting, analytics, payment, or service providers used by Moda & Manor may process information from locations outside India.
Where applicable, such processing will be carried out subject to applicable laws and appropriate safeguards.
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- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Website functionality
- Technology
- Legal or regulatory requirements
- Data protection practices
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
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- Grievance & Privacy Complaints
If you have a question, concern, or complaint regarding the collection or use of your personal information, you may contact us.
Privacy / Grievance Contact:
Moda & Manor
Email: modaandmanor.sneha@gmail.com
Customer Support: support.modaandmanor@gmail.com
Phone: 9875638909
Address: Salt Lake City Kolkata – 700102
We will make reasonable efforts to review and address privacy-related concerns in accordance with applicable law.
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- Data Protection & Applicable Law
This Privacy Policy is intended to operate in accordance with applicable laws of India, including applicable provisions of the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable data protection, consumer protection, information technology, and e-commerce laws and regulations.
The DPDP Rules, 2025 were notified by the Ministry of Electronics and Information Technology on 14 November 2025 and provide a phased commencement framework.
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- Contact Us
For questions regarding this Privacy Policy or the handling of your personal information, please contact:
Moda & Manor
Website: modaandmanor.in
Email: modaandmanor@gmail.com
Customer Support: support.modaandmanor@gmail.com
Phone: 9875638909
Registered Address: Salt Lake City Kolkata – 700102