Terms & Conditions

Welcome to Moda & Manor.

These Terms & Conditions (“Terms”, “Terms & Conditions”, or “Agreement”) govern your access to and use of the Moda & Manor website, including modaandmanor.in, and your purchase of products through our online store.

By accessing, browsing, registering on, or purchasing products from our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our website or purchase products from us.

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About Moda & Manor

Moda & Manor is a fashion brand focused on contemporary menswear, offering clothing and related products through its online platform.

For the purposes of these Terms, “Moda & Manor”, “we”, “us”, and “our” refer to the entity operating the Moda & Manor website.

Legal/Business Name: MODA & MANOR
Brand Name: Moda & Manor
Website: modaandmanor.in
Registered/Business Address: KOLKATA-700102
Email: support.modaandmanor@gmail.com
Customer Support: 9875638909
Grievance Officer: SNEHA MISHRA
Grievance Email: modaandmanor.sneha@gmail.com

The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold over digital/electronic networks and establish obligations for e-commerce entities. (Consumer Affairs)

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Acceptance of Terms

By using our website, you confirm that:

You are legally capable of entering into a binding contract under applicable law.
The information you provide to us is accurate, complete and current.
You will use the website only for lawful purposes.
You will not misuse, disrupt, damage or attempt to gain unauthorized access to our website.
You agree to comply with these Terms, our Privacy Policy, Shipping Policy, Return & Exchange Policy and any other policies published on our website.

If you are purchasing products on behalf of another person or entity, you confirm that you have the authority to do so.

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Changes to These Terms

Moda & Manor reserves the right to modify, update or replace these Terms & Conditions at any time.

Changes may be made to reflect:

Changes in applicable laws or regulations;
Changes to our products or services;
Changes to our business practices;
Changes to website functionality;
Security or operational requirements.

The updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the revised Terms.

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Website Usage

You agree to use the Moda & Manor website responsibly and lawfully.

You must not:

Use the website for fraudulent purposes;
Attempt to gain unauthorized access to our systems;
Introduce viruses, malware or other harmful code;
Scrape, copy or reproduce website content without permission;
Interfere with website functionality;
Attempt to bypass security measures;
Use automated systems to place fraudulent orders;
Create multiple accounts for abuse of promotions;
Provide false or misleading information;
Use stolen or unauthorized payment methods;
Resell products without our authorization;
Use our brand, trademarks or content for commercial purposes without written permission.

We reserve the right to suspend or terminate accounts that violate these Terms.

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Account Registration

Certain features may require you to create an account.

When creating an account, you are responsible for:

Providing accurate information;
Maintaining the confidentiality of your login credentials;
Keeping your account information updated;
Preventing unauthorized access to your account.

You are responsible for activities carried out through your account unless the activity resulted from a security failure attributable to Moda & Manor.

If you believe your account has been compromised, you should contact us immediately.

We reserve the right to suspend or terminate accounts where we reasonably believe that the account is being misused, fraudulent or in violation of these Terms.

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Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colours, sizes and other information displayed on our website are accurate.

However, minor variations may occur due to:

Screen and display settings;
Lighting conditions during photography;
Manufacturing and fabric characteristics;
Batch-to-batch variations;
Differences in printing or embroidery;
Natural characteristics of certain fabrics.

Product images are intended to provide a visual representation of the product and may not perfectly reproduce the actual colour or texture.

We reserve the right to correct errors, inaccuracies or omissions in product information at any time.

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Product Availability

All products displayed on the website are subject to availability.

A product appearing on the website does not guarantee that it will remain available until you complete your purchase.

Products may become unavailable due to:

Limited inventory;
High demand;
Manufacturing limitations;
Inventory discrepancies;
Technical errors;
Discontinuation of a product.

If a product becomes unavailable after you place an order, we will inform you and provide an appropriate resolution, which may include cancellation and refund of the unavailable product.

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Pricing

All product prices displayed on the website will be shown in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges and other fees, where applicable, will be displayed during the checkout process or otherwise disclosed before completion of the purchase.

Moda & Manor reserves the right to change product prices at any time.

A price change will not affect an order that has already been accepted and confirmed by Moda & Manor, except where the order is affected by an obvious pricing or technical error.

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Pricing Errors

Although we take reasonable care to maintain accurate pricing information, technical or human errors may occasionally occur.

If a product has been listed at an obviously incorrect price due to an error, Moda & Manor may cancel the affected order.

If payment has already been received for such an order, the amount paid for the affected product will be refunded to the original payment method, subject to applicable payment-processing timelines.

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Promotions, Discounts and Offers

Moda & Manor may periodically provide:

Discount codes;
Promotional offers;
Early-access offers;
Limited-time offers;
Bundle offers;
Free-shipping promotions;
Loyalty benefits;
First-order offers.

Unless expressly stated otherwise:

Promotional offers cannot be exchanged for cash.
Offers may have specific eligibility requirements.
One promotional code may not necessarily be combined with another.
Offers may be limited to specific products or categories.
Promotional periods may have specified start and end dates.
Moda & Manor reserves the right to withdraw or modify an offer where permitted by law.

Any specific terms displayed with a promotional offer will prevail over these general promotional provisions.

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Placing an Order

To place an order, you may be required to:

Select the desired product;
Select the appropriate size, colour or variant;
Add the product to your cart;
Provide shipping and billing information;
Select a payment method;
Review your order;
Confirm the purchase;
Complete payment, where applicable.

You are responsible for reviewing your order carefully before placing it.

In particular, please verify:

Product;
Size;
Colour;
Quantity;
Shipping address;
Contact number;
Email address;
Payment details;
Applicable discounts.

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Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or other available communication channels.

An order confirmation acknowledges that we have received your order request.

It does not necessarily constitute final acceptance of the order.

Moda & Manor reserves the right to cancel or decline an order in circumstances including:

Product unavailability;
Incorrect pricing;
Suspected fraud;
Duplicate orders;
Payment issues;
Incorrect customer information;
Delivery restrictions;
Technical errors;
Violation of these Terms.

If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our Refund Policy.

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Order Cancellation by Customer

Orders may be cancelled by the customer only within the cancellation period specified in our Cancellation Policy.

Once an order has entered processing, packing, dispatch or shipping, cancellation may no longer be possible.

Where cancellation is permitted, refunds will be processed according to the applicable refund procedure.

Customers should contact Moda & Manor customer support as soon as possible if they wish to cancel an order.

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Shipping and Delivery

Moda & Manor will make reasonable efforts to deliver products within the estimated delivery period communicated during checkout or through order tracking.

Delivery times may vary depending on:

Destination;
Courier availability;
Weather;
Public holidays;
Logistics disruptions;
Natural disasters;
Government restrictions;
Incorrect address information;
Customer availability;
Other circumstances beyond our reasonable control.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

For complete information, please refer to our Shipping Policy.

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Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

Moda & Manor shall not be responsible for delays, failed deliveries or additional delivery charges caused by:

Incorrect address;
Incomplete address;
Incorrect PIN code;
Incorrect phone number;
Incorrect recipient information;
Customer being unavailable;
Customer refusing delivery;
Failure to respond to courier communications.

If a shipment is returned to us because of incorrect information or repeated failed delivery attempts, additional shipping charges may apply before a re-delivery is arranged, where permitted by our Shipping Policy.

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Delivery Inspection

Customers are encouraged to inspect the package upon delivery.

If the package appears significantly damaged, tampered with or opened, you should:

Inform the delivery personnel where possible;
Record photographs or video evidence;
Contact Moda & Manor customer support as soon as possible.

For damaged, defective or incorrect products, customers must follow the procedure stated in our Return & Exchange Policy.

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Returns and Exchanges

Moda & Manor may offer returns or exchanges subject to the conditions specified in our Return & Exchange Policy.

Eligibility may depend on:

Product category;
Time period from delivery;
Product condition;
Original tags and packaging;
Proof of purchase;
Whether the product has been worn or used;
Whether the product has been washed, altered or damaged.

Products that do not meet the applicable return conditions may be rejected.

The specific Return & Exchange Policy published on our website forms part of these Terms.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot lawfully be excluded or restricted.

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Condition of Returned Products

Unless otherwise specified in our Return & Exchange Policy, returned clothing should generally be:

Unworn;
Unwashed;
Unaltered;
Free from stains, odours or damage;
Returned with original tags;
Returned with original packaging where required;
Accompanied by valid proof of purchase.

Moda & Manor may inspect returned products before approving a return or exchange.

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Refunds

Where a refund is approved, it will generally be processed through the original payment method or another permitted method.

Refund processing time may depend on:

Payment gateway;
Bank;
Card issuer;
UPI provider;
Financial institution;
Refund method.

Moda & Manor is not responsible for delays caused solely by third-party financial institutions after the refund has been successfully initiated.

Any applicable deductions, shipping charges or other amounts will be handled according to the applicable Return, Refund and Shipping Policies and applicable law.

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Payment

Moda & Manor may support payment methods including:

UPI;
Credit cards;
Debit cards;
Net banking;
Wallets;
Other payment methods made available at checkout.

Payments may be processed through third-party payment gateways.

Moda & Manor does not store complete card information unless expressly stated in our Privacy Policy and permitted by applicable law.

You agree to provide valid and authorized payment information.

If a payment is unsuccessful, the order may not be processed until successful payment confirmation is received.

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Fraud Prevention

To protect customers and Moda & Manor from fraudulent transactions, we may conduct reasonable verification checks.

We may investigate orders that appear suspicious based on factors such as:

Unusual order patterns;
Multiple failed payment attempts;
Suspicious account activity;
Unusual shipping information;
Repeated cancellations;
Suspected misuse of promotional codes;
Suspected unauthorized payment methods.

Where reasonably necessary and permitted by law, we may cancel or hold an order pending verification.

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Intellectual Property

All intellectual property appearing on the Moda & Manor website belongs to Moda & Manor or its respective licensors, unless otherwise stated.

This includes:

Moda & Manor name;
Logos;
Trademarks;
Product designs;
Product photographs;
Videos;
Graphics;
Website layouts;
Text;
Copywriting;
Icons;
Illustrations;
Packaging designs;
Brand elements;
Website code and visual elements.

You may not reproduce, modify, distribute, publish, sell, license or commercially exploit our intellectual property without prior written permission.

Unauthorised use may violate applicable intellectual-property laws.

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Trademark

“Moda & Manor” and associated logos, names, marks, slogans and visual identities are proprietary brand assets.

Nothing on this website grants you a licence or right to use any Moda & Manor trademark without our prior written permission.

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User Reviews and Content

Where the website permits customers to submit reviews, photographs, comments, feedback or other content (“User Content”), you agree that:

Your content must be truthful and based on your genuine experience;
You must not submit unlawful, defamatory, abusive, misleading or fraudulent content;
You must not impersonate another person;
You must not submit content containing malicious software;
You must not infringe another person’s intellectual-property or privacy rights.

By submitting User Content, you grant Moda & Manor a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

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Third-Party Services

Our website may use third-party services including:

Payment gateways;
Courier and logistics providers;
Analytics services;
Cloud hosting providers;
Authentication services;
Marketing platforms;
Customer-support platforms.

Third-party services may have their own terms and privacy policies.

Moda & Manor is not responsible for the independent policies or actions of third-party service providers except to the extent required under applicable law.

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External Links

Our website may contain links to third-party websites or services.

These links may be provided for convenience or informational purposes.

Moda & Manor does not necessarily endorse or control third-party websites and is not responsible for their content, availability, security, products, services or privacy practices.

You should review the applicable terms and privacy policies of third-party websites before using them.

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Website Availability

We aim to keep the Moda & Manor website available and functional.

However, uninterrupted availability cannot be guaranteed.

The website may occasionally become unavailable due to:

Maintenance;
Updates;
Server problems;
Hosting issues;
Internet disruptions;
Cybersecurity incidents;
Technical failures;
Third-party service failures;
Events beyond our reasonable control.

We may modify, suspend or discontinue any part of the website without prior notice where reasonably necessary.

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Website Security

We implement reasonable technical and organisational measures to protect our website and customer information.

However, no online system can be guaranteed to be completely secure.

You acknowledge that transmission of information over the internet involves inherent risks.

You should take reasonable steps to protect your account credentials and devices.

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Privacy and Personal Information

Your use of our website may involve the collection and processing of personal information.

This may include information such as:

Name;
Email address;
Phone number;
Billing information;
Shipping address;
Order information;
Account information;
Device and website usage information.

Our processing of personal data will be governed by our Privacy Policy and applicable data-protection laws.

The Digital Personal Data Protection Act, 2023 establishes a legal framework concerning the processing of digital personal data in India, and the Government has also notified the Digital Personal Data Protection Rules, 2025. (India Code)

Please read our Privacy Policy before using the website.

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Moda & Manor may use cookies and similar technologies to:

Maintain website functionality;
Remember preferences;
Maintain shopping carts;
Improve website performance;
Understand website usage;
Improve customer experience;
Support analytics and marketing activities where applicable.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

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Accuracy of Customer Information

You agree that information provided to Moda & Manor will be accurate and complete.

You must promptly update information if it changes.

Moda & Manor shall not be responsible for problems caused by inaccurate or incomplete information provided by you.

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Limitation of Liability

To the maximum extent permitted by applicable law, Moda & Manor shall not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of the website or products, except where such limitation is prohibited by law.

This may include losses arising from:

Website interruptions;
Third-party service failures;
Delayed delivery caused by external circumstances;
Unauthorized access resulting from circumstances beyond reasonable control;
Loss of data;
Indirect business losses.

Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

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Product Liability and Consumer Rights

Nothing in these Terms is intended to remove, reduce or unlawfully restrict rights available to consumers under applicable Indian law.

Moda & Manor will comply with applicable consumer-protection requirements.

The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 provide the relevant legal framework for consumer protection and e-commerce activities in India. (Consumer Affairs)

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Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Moda & Manor, its directors, employees, representatives, contractors and service providers from claims, losses, liabilities, damages and expenses arising from:

Your violation of these Terms;
Your unlawful use of the website;
Fraudulent activity associated with your account;
Your infringement of third-party rights;
Your violation of applicable law;
Your misuse of our website or services.

This clause shall not apply to the extent that the relevant claim arises from our own unlawful conduct or liability that cannot legally be excluded.

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Force Majeure

Moda & Manor shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond reasonable control.

Such circumstances may include:

Natural disasters;
Floods;
Earthquakes;
Fires;
Epidemics or pandemics;
War;
Terrorism;
Civil unrest;
Government restrictions;
Strikes;
Transportation disruptions;
Internet or telecommunications failures;
Power failures;
Cybersecurity incidents;
Supply-chain disruptions;
Other events beyond reasonable control.

Where reasonably possible, we will take appropriate steps to minimise the impact of such events.

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Suspension or Termination

We may suspend or terminate your access to the website or account where we reasonably believe that you:

Have violated these Terms;
Have engaged in fraudulent activity;
Have abused promotional offers;
Have attempted unauthorized access;
Have misused the website;
Have violated applicable law.

Termination will not affect rights or obligations that accrued before termination.

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Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and jurisdictional requirements, disputes arising from these Terms or your use of the website shall be subject to the jurisdiction of the competent courts at:

Kolkata, West Bengal, India

Nothing in this clause prevents a consumer from exercising any statutory rights available under applicable consumer-protection law.

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Consumer Dispute Resolution

If you have a concern regarding an order, product or service, we encourage you to contact Moda & Manor customer support first so that we can attempt to resolve the matter efficiently.

You may contact:

Customer Support: support.modaandmanor@gmail.com
Whats App: 9875638909
Business Address: Kolkata-700102

Where applicable, consumers retain their rights to seek remedies through the consumer dispute-redressal mechanisms available under Indian law.

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Grievance Redressal

Moda & Manor will maintain an appropriate mechanism for receiving and addressing consumer grievances in accordance with applicable law.

Grievance Officer

Name: Sneha Mishra
Designation: Grievance Officer
Email: modaandmanor.sneha@gmail.com
Phone: 9875638909
Address: Salt Lake,Kolkata-700102

When contacting the Grievance Officer, please include:

Order number;
Registered email/phone number;
Nature of complaint;
Relevant photographs or documents, where applicable;
Any previous customer-support reference number.

We will handle grievances in accordance with applicable legal requirements.

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Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permissible.

The remaining provisions shall continue to remain in full force and effect.

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Waiver

Failure by Moda & Manor to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

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Entire Agreement

These Terms, together with the following documents, constitute the applicable agreement governing your use of the Moda & Manor website:

Privacy Policy;
Shipping Policy;
Return & Exchange Policy;
Refund Policy;
Cancellation Policy;
Cookie Policy, where applicable;
Any product-specific terms;
Any promotional terms displayed on the website.

If there is a conflict between these Terms and a specific policy, the more specific policy may apply to the relevant transaction, subject to applicable law.

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No Unlawful Exclusion of Rights

Nothing in these Terms shall be interpreted as:

Removing statutory consumer rights;
Excluding liability that cannot legally be excluded;
Preventing a consumer from exercising lawful remedies;
Limiting rights granted under applicable Indian law.

Where any provision conflicts with mandatory applicable law, the mandatory legal requirement shall prevail to the extent of the conflict.

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For questions regarding these Terms & Conditions, orders, products, returns or other customer-support matters, please contact:

Moda & Manor

Website: modaandmanor.in
Email: modaandmanor@gmail.com
Phone: 7980912844
Business Address: Salt Lake City Kolkata-700102

Grievance Officer: Sneha Mishra
Grievance Email: modaandmanor.sneha@gmail.com

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Acknowledgement

By using the Moda & Manor website or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them, subject to your rights under applicable law.

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